Frequently Asked Questions
Everything you need to know about your MamaOwl order and our sustainable collections.
What is your shipping policy?
We offer standard and express shipping worldwide. Orders are typically processed within 1-2 business days, and tracking information will be sent via email as soon as your package departs our warehouse.
How do I return or exchange an item?
We accept returns on unworn items with original tags within 30 days of delivery. To start a return or exchange, please visit our online returns portal and follow the step-by-step instructions.
What materials do you use in your clothing?
MamaOwl is committed to sustainability. We primarily use organic cotton, ethically sourced merino wool, and linen to ensure the highest quality and comfort for your family while protecting the planet.
How should I care for my wool garments?
To maintain the longevity of your wool items, we recommend hand washing in cool water with a gentle wool detergent. Always lay flat to dry and avoid direct sunlight or heat sources.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment options through Klarna and Clearpay in select regions.
Do you offer international shipping?
Yes, we ship to most countries globally. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.