Returns & Exchanges
At MamaOwl, we want you to be completely satisfied with your sustainable fashion choices, which is why we offer a 28-day return window for all unworn items in their original packaging. Please ensure all tags remain attached and items are free from any signs of wear to qualify for a full refund.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Package Your Items
Carefully fold your items and place them in their original protective packaging to ensure they arrive back to us in perfect condition.
Label and Post
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at your nearest authorized collection point.
Receive Your Refund
Once our team inspects your return, we will process your refund to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing